Terms of Service for Climalune Tech

Effective Date: January 1, 2025

1. Introduction

Welcome to Climalune Tech, a provider of smart climate systems solutions via climalune.com. These terms outline the conditions under which we offer services, digital products, and physical items.

Address: Bundesplatz 14, 3011 Bern, Switzerland

Phone: +41762981541

Business ID: CHE-467.327.059

2. Services

Climalune Tech offers smart climate system installation, customization, and routine maintenance services.

3. Info Products

Digital guides, manuals, and online courses related to climate control and system management.

4. Goods

Physical devices and accessories designed for smart climate control installations.

5. Payment Terms

All fees are due in advance. Accepted methods are displayed at checkout.

6. Refund Policy

6.1 Services

Standard installation and maintenance appointments may be rescheduled up to 48 hours prior to the scheduled time at no extra charge. Requests made less than 48 hours before the appointment are not eligible for a refund.

Emergency or on-demand call-out services are non-refundable due to immediate allocation of resources and personnel.

Approved refunds for prepaid services will be processed to the original payment source within 14 calendar days of approval.

6.2 Info Products

Requests for a refund of digital products must be submitted within 14 days of purchase and only if no access or download has occurred. Valid requests will be processed to the original payment source within 14 calendar days.

6.3 Goods

Physical products that arrive damaged or defective may be exchanged or refunded within 30 days. Items must be shipped back in their original packaging. Shipping charges are not refundable. Refunds will be processed to the original payment source within 14 calendar days after we receive the shipped back item.

7. Changes to These Terms

Climalune Tech reserves the right to modify these terms at any time. Continued use of our offerings constitutes acceptance of any updates.

8. Governing Law

These terms are governed by the laws of Switzerland.

9. Contact Information

For questions or refund requests, please Contact Us.